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Original research EVOLUTION AND IMPACT OF ARTIFICIAL INTELLIGENCE IN CHATBOTSPages 139-142 Abstract
Artificial Intelligence (AI) is reshaping the world and technology, no longer a futuristic concept but a present reality in our daily lives. Businesses are rapidly adopting AI to automate processes, leading to the creation of intelligent agents known as chatbots. These chatbots have revolutionized business communication and significantly enhanced customer satisfaction. This paper explores the history and development platforms of chatbots, examining their integration into daily life despite often undefined purposes. Chatbots use pattern recognition to generate responses, raising questions about moral issues, security, and legitimacy due to their growing popularity. A key focus is on ChatKanoon, a multilingual AI chatbot designed for the Indian legal system. This study analyzes its impact on the Indian legal framework and its potential to revolutionize legal aid in India and other developing countries. Additionally, the research paper covers the basic features, connectivity, services offered, accuracy, and technology providers of chatbots and virtual assistants implemented by Indian banks.
Keywords: Artificial Intelligence, Chatbot, Privacy, ChatGPT.
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Prerna Prerna, 
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